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Patient Engagement Program

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THE CHALLENGE

As payments to hospitals and ambulatory providers become increasingly dependent on improving patient satisfaction and patient engagement, it is vital that health care systems create and maintain a culture of patient-centered care. However, many hospitals don’t have the time or the skills to create and maintain this sort of culture—one that is capable of changing behaviors across health care teams, increasing patients’ engagement in their own care, and helping patients make healthier lifestyle choices.

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THE SOLUTION

The Johns Hopkins Patient Engagement Program (JHPEP) is a comprehensive, in-person, skills-based training program that teaches nurses, physicians, social workers and other providers how to change their team’s culture, engage their patients as partners in health care, and communicate in a way that motivates patients to engage in healthier behaviors.

OUTCOMES

More than 500 providers across Johns Hopkins Medicine have participated in the patient engagement training since it was first offered in 2012. Data from those participants indicate high levels of learner satisfaction and valuing of the skills developed. Outcome data indicate learners experience significant improvement in both their skills as well as their knowledge and attitudes about patient engagement.

WHY CHOOSE A JOHNS HOPKINS SOLUTION?

For nearly 130 years, Johns Hopkins has led the way in both biomedical discovery and health care, establishing the standard by which others follow and build upon. This is one of many faculty-developed programs, protocols and services provided by Johns Hopkins HealthCare Solutions to improve health outcomes and reduce the cost of care.

Contact us to learn more about this solution and how it can benefit your organization.

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