Patient Engagement Program (JHPEP)

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As payments to hospitals and ambulatory providers become increasingly dependent on improving patient satisfaction and patient engagement, it is vital that health care systems create and maintain a culture of patient-centered care. However, many hospitals don’t have the time or the skills to create and maintain this sort of culture—one that is capable of changing behaviors across health care teams, increasing patients’ engagement in their own care, and helping patients make healthier lifestyle choices.


The Johns Hopkins Patient Engagement Program (JHPEP) is a comprehensive, in-person, skills-based training program that teaches nurses, physicians, social workers and other providers how to change their team’s culture, engage their patients as partners in health care, and communicate in a way that motivates patients to engage in healthier behaviors. Learn more about the program at


More than 2,000 providers across Johns Hopkins Medicine and external to Johns Hopkins Medicine have participated in the patient engagement program (PEP) since it was first offered in 2012. Data from those participants indicate high levels of learner satisfaction with PEP and valuing of the skills taught. Additional data indicate that learners experience significant improvement in provider communication skills and provider knowledge and attitudes about what helps to improve patient engagement in health care. Preliminary data also show that PEP contributes to improved HCAHPS scores on the Provider Communication Composite.



For 130 years, Johns Hopkins Hospital has led the way in both biomedical discovery and health care, establishing the standard by which others follow and build upon. This is one of many faculty-developed programs, protocols and services provided by Johns Hopkins HealthCare Solutions to improve health outcomes and reduce the cost of care.

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