ALBERT WU, M.D., INTRODUCES
Caring For The Caregiver
Health care providers face the stress of patient care every hour of every day, and in most cases they handle that stress well. But then there are those times when normal stress blows up into something potentially traumatic–the unexpected loss of a patient; a troubling encounter with a family member; even a run-in with a colleague over care management. At these times, otherwise steady professionals can become psychologically or emotionally devastated “second victims,” who could use prompt support from peers. Most hospitals and other health care facilities, however, do not have a support system in place, and without support, caregivers experience reduced productivity, increased self-doubt and, in some cases, long-term depression.
Caring for the Caregiver: Implementing RISE (Resilience in Stressful Events) is a training program that teaches you how to set up a peer-to-peer support program in your hospital and how to teach a multi-disciplinary team of hospital volunteers how to respond and support a team member involved in an unanticipated patient event, stressful situation, or patient-related injury.
Lead by Johns Hopkins peer-support experts, this 2-day workshop trains the trainers who want to implement this peer-to-peer support program at their facility. The workshop includes:
- Strategies for leadership buy-in and to navigate operational challenges
- Guidance on recruiting and retaining peer responders
- Skill-building activities
- Strategies for rolling out and sustaining Caring for the Caregiver
Workshop participants will also receive all the materials to support the program including:
- The Rise Assessment Roadmap—an online checklist of items needed to successfully bring RISE to your organization
- Articles, sample policies, sample organizational charts, resource lists, and sample cases
- Learning quizzes, forms, and templates to engage colleagues to become Caring for the Caregiver volunteers and to use the service
- Training exercises, hints and tips to help guide you as you bring Caring for the Caregiver to your colleagues
WORKSHOP DETAILS -+
Caring for the Caregiver is a 2-day training program, which consists of:
Day 1: Implementation Training — This is a training day for the leadership team, quality/safety leaders, and risk management leaders.
Day 2: Peer Responder Training — This training usually occurs 4-8 months after implementation training and is designed for the peer responder team.
You also receive training manuals which include the content, tools and video links that support the program.
Click on the video below for an overview of the program.
This research paper describes the development of RISE at The Johns Hopkins Hospital and evaluates its initial feasibility and subsequent implementation.
Albert Wu, M.D., began his research on “second victims” in 2000, envisioning a program that provided support for health care providers experiencing adverse clinical events.He is a professor of Health Policy and Management at the Johns Hopkins University Bloomberg School of Public Health, the director of the Center for Health Services and Outcomes Research and director of the Certificate Program in Quality, Patient Safety & Outcomes Research.
Matt Norvell, Mdiv., is the pediatric chaplain at the Johns Hopkins Children’s Center. In his role as chaplain, Matt has spent his career providing spiritual and emotional support to individuals in crisis. He sees the Caring for the Caregiver program as a fantastic way to broaden the reach of supporting hospital employees who face stressful events every day. Matt is a Board Certified Chaplain and a Nationally Certified Counselor. He currently serves the patients, families, and staff of the Johns Hopkins Hospital Children’s Center.
WHY CHOOSE A JOHNS HOPKINS SOLUTION?
For more than 125 years, Johns Hopkins has led the way in both biomedical discovery and patient and population care. Faculty research often leads to innovative protocols, programs and services, establishing the standard by which others follow and build upon. Our goal: bring our knowledge and discovery to the world to improve the health outcomes of individuals and populations, improve the patient and provider experience, and reduce the cost of care.
Contact us to learn more about this solution and how it can benefit your organization.