ALBERT WU, M.D., INTRODUCES
Caring For The Caregiver
Health care providers face the stress of patient care every hour of every day, and in most cases they handle that stress well. But then there are those times when normal stress blows up into something potentially traumatic–the unexpected loss of a patient; a troubling encounter with a family member; even a run-in with a colleague over care management. At these times, otherwise steady professionals can become psychologically or emotionally devastated “second victims,” who could use prompt support from peers. Most hospitals and other health care facilities, however, do not have a support system in place, and without support, caregivers experience reduced productivity, increased self-doubt and, in some cases, long-term depression.
Caring for the Caregiver: Implementing RISE (Resilience in Stressful Events) is a training program that teaches you how to set up a peer-to-peer support program in your hospital and how to teach a multi-disciplinary team of hospital volunteers how to respond and support a team member involved in an unanticipated patient event, stressful situation, or patient-related injury.
To learn more about providing emotional support for health care providers and staff during the COVID-19 crisis, click on the videos below.
Lead by Johns Hopkins peer-support experts, this 2-day workshop trains the trainers who want to implement this peer-to-peer support program at their facility. The workshop includes:
Workshop participants will also receive all the materials to support the program including:
Caring for the Caregiver is a 2-day training program, which consists of:
Day 1: Implementation Training — This is a training day for the leadership team, quality/safety leaders, and risk management leaders.
Day 2: Peer Responder Training — This training usually occurs 4-8 months after implementation training and is designed for the peer responder team.
You also receive training manuals which include the content, tools and video links that support the program.
Click on the video below for an overview of the program.
This research paper describes the development of RISE at The Johns Hopkins Hospital and evaluates its initial feasibility and subsequent implementation.
Albert Wu, M.D., began his research on “second victims” in 2000, envisioning a program that provided support for health care providers experiencing adverse clinical events.He is a professor of Health Policy and Management at the Johns Hopkins University Bloomberg School of Public Health, the director of the Center for Health Services and Outcomes Research and director of the Certificate Program in Quality, Patient Safety & Outcomes Research.
Matt Norvell, Mdiv., is the pediatric chaplain at the Johns Hopkins Children’s Center. In his role as chaplain, Matt has spent his career providing spiritual and emotional support to individuals in crisis. He sees the Caring for the Caregiver program as a fantastic way to broaden the reach of supporting hospital employees who face stressful events every day. Matt is a Board Certified Chaplain and a Nationally Certified Counselor. He currently serves the patients, families, and staff of the Johns Hopkins Hospital Children’s Center.
Cheryl Connors, D.N.P., R.N., N.E.A.-B.C., is a patient safety specialist for the Johns Hopkins Hospital and the Johns Hopkins Armstrong Institute for Patient Safety and Quality. She is responsible for planning, implementing and evaluating safety programs throughout the hospital. Her primary responsibility is to serve as the director for the RISE (Resiliency In Stressful Events) team, for which she co-led the development and implementation. Connors works with the Comprehensive Unit-based Safety Program (CUSP) teams to promote a culture of sharing and learning from defects, and to work toward meeting safety goals. She also has responsibility for the debriefing of the Safety Culture Assessment Survey house-wide and is faculty for the TeamSTEPPS training program at AI.
For 130 years, Johns Hopkins Hospital has led the way in both biomedical discovery and health care, establishing the standard by which others follow and build upon. This is one of many faculty-developed programs, protocols and services provided by Johns Hopkins HealthCare Solutions to improve health outcomes and reduce the cost of care.
Contact us to learn more about this solution and how it can benefit your organization.